Pionex Review 2025: Is This Crypto Bot Legit, Safe & Available in the US?
The Pionex global exchange is a crypto trading platform that offers investors free built-in bots and other trading tools for a smooth experience. Pionex positions itself as one of the earliest crypto exchanges to provide free automated trading bots. In addition to its trading bots, the platform offers several other features that make it a good exchange for many traders.
The best features of Pionex are the user-friendly mobile app, futures and spot trading, demo trading, the instant crypto swap feature, products that help users earn passive income, and relatively low fees. Besides these products, Pionex is also known for integrating robust security features to safeguard user funds and data, making it safe to buy and sell crypto in 2025.
This review covers Pionex’s pros and cons, key features, and fees. It also provides a step-by-step guide to getting started. We will also answer questions such as ‘Is Pionex available in the US?’ and ‘Does Pionex require KYC?’ to help you determine whether the exchange is legitimate and safe. Let’s dive in!
Pionex Review: What is it?
Pionex is a global exchange that allows crypto investors to trade crypto manually through spot and futures markets while making extensive provisions for automated trading bots. The best feature of Pionex is the all-in-one platform for beginners and advanced users to either copy existing bot trading strategies or create their own from scratch and make potential profits.
Additionally, Pionex offers a comprehensive manual trading interface for new and experienced traders who want to trade spot pairs and futures contracts. Below is an overview of the Pionex crypto exchange and its key features.
| Exchange | Pionex |
| Founded | 2019 |
| Founder | Daniel Seng-Cheng Yeo |
| Headquaters | Singapore |
| Key Features | Automated trading tools, mobile app, manual trading (spot and futures market), and Pionex Earn. |
| Spot Fees ( Maker/Taker) | 0.05% maker/taker |
| Futures Fees ( Maker/Taker) | 0.05 for makers and 0.02 for takers. |
| Supported Cryptocurrencies | 120+ |
| Security Measures | Bug bounty programs, cold wallet storage, regular audits, IP tracking, two-factor authentication, and withdrawal address whitelist. |
| Customer Support | 24/7 support via email and live chat |
| KYC Requirements | Yes, mandatory. |
| Margin Trading | Yes |
| Mobile App | Yes. Available on Android and iOS. |
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What Are the Pros of Pionex Crypto Exchange?
- Low Trading Fees: Pionex’s standard trading fee is 0.05% for makers and takers, which is competitive considering the industry standard retail spot fees range from 0.10 % to 0.60 %, making Pionex’s 0.05 % notably cheaper. Also, Pionex does not charge additional fees on its trading bots, making it attractive to price-sensitive users.
- Free Automated Bots: The key feature of the Pionex trading platform is its crypto bots. Pionex supports 16 crypto trading bots, such as grid trading bots, trailing buy bots, trailing sell bots, DCA, and others, each with its unique functionality and strategy for monitoring market trends.
- Demo Account: Pionex offers a perpetual futures demo account for manual trading. The demo account provides funds and a simulated environment similar to the real market for users to set up trial strategies and explore live market conditions without risking capital. However, this feature is only available to users in a few regions, like Austria and Belgium.
- Good Customer Support: While user feedback on Pionex customer support is mixed, most complaints surround account freezes, suspensions, and miscommunication about their “Growth Funds” program. Besides these, the Pionex support team is responsive and helpful and communicates with users through various channels, including live chat, emails, and Telegram.
- Educational Resources: Pionex provides step-by-step tutorials to help beginners effectively use bots and the manual trading platform. If you need more knowledge materials, you can browse through their blog, video tutorials, and FAQ section to find responses to your queries or resolve issues.
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What Are the Cons of Pionex Crypto Exchange?
The cons of Pionex are that it has limited tools for advanced users and no fiat withdrawals.
- Limited Tools for Advanced Traders: Unlike other top cryptocurrency exchanges, Pionex does not offer extensive features, which could limit some experienced traders. This is especially important for investors who need trading platforms that provide more sophisticated products for investing and earning passive income.
- No Fiat Withdrawals: Pionex does not support fiat withdrawals, so you have to transfer your cryptocurrencies to another exchange supporting fiat withdrawals.
Is Pionex Available in the US?
No, Pionex is not available in the US. However, the company offers its products and services to US customers through Pionex.US. This separate exchange operates under FinCEN’s money services business (MSB) license and complies with US regulations.
It is worth noting that Pionex.US does not offer all the services available on the global cryptocurrency trading platform. In addition, Pionex.US is not available to users residing in the following states and US territories: Alaska, Hawaii, New York, Guam, Puerto Rico, and American Samoa.
How Much Does Pionex Charge in Fees?
Pionex charges trading fees, deposit fees (fiat currencies), and withdrawal fees. Your exact amount depends on your chosen payment method, so let’s look at the fees Pionex charges for different transactions.
Pionex Trading Fees
Pionex trading fees are spot trading fees, futures trading fees, and transaction fees for leveraged tokens. Like other exchanges, the trading platform uses a tiered fee structure, ensuring traders with higher 30-day trading volume pay less. The trading fees below are the standard costs for regular users.
- Spot Trading Fees: 0.050% makers/takers.
- Leveraged Token: 0.100% makers/takers
- Futures Trading Fees: 0.020% for market makers and 0.050% for takers.
When you meet any 30-day trading volume requirement, such as spot transaction volume, futures trading volume, or the average daily investment amount earned over the past 30 days, the discount will be automatically added to your trading account. Here is more detailed information on how much you should expect to pay at various levels.
Pionex Deposit and Withdrawal Fees
Pionex deposit fees are zero. The exchange does not charge investors a fee for direct crypto deposits. However, fiat currency deposits through debit/credit cards, bank transfers, and third-party payment platforms incur a fee, which depends on the payment method.
On the other hand, Pionex withdrawal fees vary depending on the cryptocurrency, the blockchain, and network conditions. For instance, the cost for BTC withdrawal on BNB Smart Chain and Bitcoin is different. So, always check the withdrawal page to determine the exact amount you are paying.
That said, here are the standard withdrawal fees for some crypto assets on Pionex.
What is Pionex Minimum Deposit?
The Pionex minimum deposit is different for every digital asset. In addition to crypto, the deposit requirements also depend on the blockchain network, as seen in the image above.
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What Are the Best Features of Pionex Crypto Exchange?
The best features of the Pionex crypto exchange are the Pionex crypto trading bots and the Pionex mobile app.
Pionex Trading Bot
Pionex crypto trading bots are the Pionex Arbitrage Bot, Pionex Grid Trading Bot, and Pionex Rebalancing Bot. In addition to these three Pionex bots, the exchange provides 13 more free, built-in trading bots that investors of all levels can use without technical knowledge. With that in mind, let’s discuss the three Pionex bots featured in this article in more detail.
Pionex Arbitrage Bot
Pionex Arbitrage Bot is designed to exploit price differences between spot and futures markets. The arbitrage bot tries to make a profit regardless of whether the market is going up or down. To do this, the bot simultaneously buys assets in the spot market (ETH) and sells the same amount in the futures market. This position allows users to earn from the funding rate fees between the two markets.
Pionex Grid Trading Bot
Pionex Grid Trading Bot is ideal for traders who believe that the price of a crypto asset will move sideways or fluctuate within a specific range over time. This bot automatically places a series of buy and sell orders at predefined price intervals, creating a “grid” of orders. When the asset’s price dips to a certain level, the bot buys; when it rises to a higher point, it sells.
Pionex users can customize the bot by choosing the grid size, price range, and investment amount. Alternatively, they can go with the AI strategy provided by Pionex, which adjusts these parameters based on historical performance and volatility levels.
Pionex Rebalancing Bot
Pionex Rebalancing Bot is perfect for traders who want to build and maintain a diversified crypto trading portfolio automatically. Instead of buying and holding assets passively, this bot actively monitors the price movements of the selected cryptocurrencies. Then, the bot rebalances the portfolio whenever allocations deviate whenever the asset allocations deviate from your original setup.
For instance, if you set up a portfolio with 50% Bitcoin and 50% Ethereum, and the price of Bitcoin rises sharply, the bot will sell some Bitcoin and buy more Ethereum to bring the portfolio back into balance. This strategy helps you lock in profits from outperforming assets and reinvest into underperforming ones with the expectation of long-term mean reversion.
What is the Most Successful Trading Bot on Pionex?
The most successful trading bot on Pionex is the Grid Trading Bot. It is also the most popular bot and usually the better option for beginners due to its lower risk profile and simplicity. Grid bots execute trades (simple buy and sell orders) within a predefined price range, helping you accumulate profits from different price movements.
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Pionex Mobile App
The Pionex mobile app is designed to offer a smooth crypto trading experience for beginners and experienced traders by combining all the platform’s features into one easy-to-use app. From your phone, you can launch and monitor trading bots like Arbitrage, DCA, and Grid bots or switch to manual trading with access to comprehensive trading charts powered by TradingView.
A bonus for mobile users is the peer-to-peer (P2P) trading feature, which allows traders to buy or sell crypto assets directly with others in exchange for fiat. The app also sends notifications and alerts to keep you updated on market swings and crypto trading activities in real time. It is available to Android users on the Google Play Store and iOS users on the App Store.
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How to Use Pionex?
To use Pionex, you must register an account through the company’s official website, complete KYC, make your first deposit, and start trading. Follow these steps to set up your crypto trading account on Pionex.
Step 1: Register a New Account
To sign up, visit the Pionex official website or download the app (we will use the web version for this guide).
- Click “Sign Up” at the top right corner of the homepage and select “Sign up with email.” You can also choose other registration options, such as phone number, Telegram, Google, Apple, or Line.
- Then, add your email, a password, and this Pionex referral code to be eligible for trading fee discounts and up to 10,000 USDT in welcome rewards. Click “Sign up” to proceed.
- Pionex will email you a verification code. Enter the code and click “Confirm” to complete your Pionex account registration.
Step 2: Complete KYC Verification
Pionex requires KYC verification, so you must complete either of the two levels of the identity verification process to deposit, trade, and sell coins. To verify your identity, go to the profile icon in the right corner of your profile, click “KYC,” and then “Verify.”
For level one verification:
- Select your residential country/region.
- Enter your full legal name. Read and agree to the conditions by ticking the checkboxes.
- Click Submit to complete the application.
If you want to complete LV2 verification immediately, click on the text “Need a higher withdrawal limit? Click here to start Lv.2 verification” under “Submit” and provide the required information.
Level 2 (KYC2) Verification:
Review the requirements and click “Start” to proceed.
- Select the issuing country and document type (e.g., passport or ID card).
- Take clear photos of your documents and click “Continue” to proceed.
- Facial Recognition (Liveness Check): Enable camera permissions and follow on-screen instructions to complete the liveness check.
- Click “Continue” to submit your application.
Step 3: Deposit
To deposit funds into your Pionex account, click “Wallet” and “Deposit” on the right corner of your account homepage.
- Click the dropdown menu and select the cryptocurrency you want to deposit (e.g., USDT, BTC, etc).
- You will see the available networks depending on the cryptocurrency you wish to deposit. To avoid losing all the money in your account, ensure the network you select is the same as the one from which you receive the crypto asset.
- Copy and paste the deposit address into the address field on the platform from which you are transferring the crypto. After the transfer, your crypto assets will be deposited into your Pionex Primary account.
Step 4: Trade
In addition to offering some of the best crypto trading bots in the crypto space, Pionex also allows investors to trade spot trading pairs and futures contracts manually. To trade, click on spot or futures at the top of your account page and select your trading option.
Manual Trading
- Spot Trading: Use the spot trading feature to buy and sell cryptocurrencies directly. You will have access to real-time market data, order books, technical indicators, and charts to help you make informed decisions.
- Futures Trading: Pionex also offers contracts for manual trading in its perpetual futures market. In this market, you can trade cryptocurrency contracts with leverage, potentially amplifying trading results (and risks).
Automated Trading Bots
To automate your trading strategies, Pionex offers free trading bots, such as the grid trading bot, arbitrage bot, smart trade bot, infinity grid bot, and dollar cost averaging (DCA). To set up a bot, navigate to the “Spot” or “Futures” section on the Pionex platform.
For the “Spot”, click “Trading bot.” You will see a list of available trading bots on the right side of the trading interface.
For automated futures trading, click “Futures” and “Futures bots.” The available trading bots are also displayed on the right side of the futures trading interface.
Choose the bot you wish to use and click “Create” to configure its settings according to your strategy. Once you are done, activate the bot to start automated trading.
If you are a novice, Pionex provides crypto bot trading tutorials and options to copy existing bots with predefined automated strategies. Even though we do not consider Pionex one of the best zero-fee crypto exchanges that charge extremely low trading fees, the platform offers all its trading bots for free. Additionally, it doesn’t charge extra fees for bot trading, so investors can keep more of their profits.
Is Pionex Exchange Legit and Safe?
Yes, the Pionex cryptocurrency exchange is legit and safe for trading. That said, no crypto exchange is 100% immune to security risks, so Pionex uses security measures like bug bounty programs, cold wallet storage, regular audits, and IP tracking to protect users’ assets. In addition, users are encouraged to enable 2FA and withdrawal address whitelist.
- Bug Bounty Program: Pionex has a Bug Bounty Program to enhance the security of its platform by encouraging ethical hackers and security researchers to identify and report vulnerabilities. Depending on the severity and impact of the issue, rewards for hackers who discover vulnerabilities range from $50 to $10,000.
- Cold Wallet Storage: Pionex stores a significant portion of users’ funds in cold wallets, which are offline and less vulnerable to hacking. Only a small portion of assets needed for daily transactions are kept in hot wallets, which are online and more susceptible to attacks.
- IP Tracking: Pionex monitors login attempts from new devices and locations, adding an additional layer of protection. Users are notified if a login attempt is made from an unfamiliar IP address to ensure a secure trading environment.
- Two-factor Authentication (2FA): Pionex requires users to enable 2FA for added security. This means that even if someone gains access to your login credentials, they won’t be able to access your account without the second authentication step through an app like Google Authenticator.
- Withdrawal Whitelist: This feature allows users to specify a list of trusted wallet addresses for withdrawals. If someone tries to withdraw funds to an unlisted address, the transaction will be blocked, preventing unauthorized withdrawals.
In addition to these security features, the Pionex cryptocurrency exchange conducts regular security audits and penetration testing to identify potential vulnerabilities and enhance security protocols.
Does Pionex Require KYC?
Yes, Pionex requires KYC. This requirement helps them comply with anti-money laundering (AML) policies and ensures user safety. The platform offers two levels of verification, each with different withdrawal limits. The daily limit for level one is 20,000 USD, while level two has an upper range limit of about 1,000,000 USD.
If you prefer to trade anonymously or would like to explore trading platforms with lower fees, we’ve put together a list of the best crypto sign-up bonus codes to help you earn free monetary rewards on various cryptocurrency exchanges.
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